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Privacy Policy

Notice version 2026-10-11 · Last updated 11 October 2026
In short: a shop on Reten only messages you if you said yes. Each choice at the QR is separate, nothing is ticked for you, and your reward never depends on them. Reply STOP to end everything, or STOP OTHERS to stop offers from other shops only.

1. Who we are

Reten helps local shops (cafés, restaurants, salons, gyms and others) remember their regulars. It runs at reten.in and app.reten.in and is operated by Sahil Laxmanrao Podey, trading as Reten, a proprietorship based in Maharashtra, India (GSTIN 27EBEPP7972M1ZQ). This notice is for two groups: guests of shops that use Reten (you scanned a shop's QR, gave your number at the counter, or got a bill from a shop's Reten till), and shop owners who use Reten.

2. If you're a guest of a shop

What we collect

Your choices, one by one

When you leave your number, the shop's page asks three separate questions. None is ticked for you, you can say yes to one and no to the others, and the shop's reward for you never depends on them.

What happens without a yes

The shop still keeps your visit, points and rewards so it can give you what you earned, and you still get messages you asked for, like your e-bill, a booking confirmation or a reward code you requested.

Who sees your details

How long we keep it

We keep your details while the shop uses Reten. The shop can remove you, and you can ask us to delete your details at any time; we act on your request within 30 days. If you withdraw a choice, we stop using your details for that purpose straight away. We keep the record of each yes and no (what you chose, when, where and which version of this notice you saw) for as long as we keep your details, so we can show what you agreed to.

Saying no later is as easy as saying yes

Your rights

You can ask us to show you what we hold about you, correct it, delete it, or withdraw any choice. You can name someone to act for you if you can't. You can also raise a complaint with our Grievance Officer (section 6). If you're not happy with our answer, you can complain to the Data Protection Board of India.

Under 18

Reten isn't meant for anyone under 18. Please don't share your details at a QR if you're under 18. If we find we have details of someone under 18, we delete them.

3. If you run a shop on Reten

What we collect

Your account details (name, email, business name, sector and a password, kept only as a salted hash), the business data you connect or upload (your customers and their bills, typed in, uploaded or synced from your POS), basic usage logs (IP address, times, actions) to run and secure Reten, and payment details through Razorpay (we never store full card details).

How we use it

To run your dashboard, insights and messaging; to send emails your actions trigger (welcome, account and security notices, support replies); to support you, keep Reten secure and improve it; and to follow the law. We email the address you sign up with, only after you agree to this policy and our Terms. Write to info@reten.in to stop non-essential emails. We never email bought or third-party lists.

Your customers' data

Your customers' data belongs to you. You decide why it's used, and Reten processes it for you: to calculate your numbers and, when you tell it to, to message customers who said yes. We don't sell it and don't use it to market Reten to them. Two things are Reten's own responsibility, and only for guests who said yes to them: using visits to improve Reten's offer suggestions (analytics) and offers from related shops. You must only add customers who agreed to hear from you, and you must never tick a choice for a guest.

Who we share with

Only companies that help us run Reten, under confidentiality: hosting and infrastructure (Render, Neon, Cloudflare), email delivery (Brevo), payments (Razorpay), and the messaging channels you turn on (WhatsApp through Meta, or Twilio). We share data with authorities only when the law requires it. We don't sell personal data.

How long and how safe

We keep your data while your account is active or as needed to run Reten, then delete or anonymise it on request. We use encryption in transit, hashed passwords and access controls. No system is perfectly secure, but we work to protect your data.

Cookies

We use only the storage needed to keep you signed in and run the app. No advertising trackers.

4. Data deletion

In the app: open Business settings → Profile and choose Delete account. This permanently removes your account and the business and customer data in it.

By email: write to info@reten.in from your account email with the subject "Delete my data". We check the request and delete your data within 30 days.

Connected WhatsApp / Meta data: if you connected a WhatsApp Business number, deleting your account (or emailing us) also removes the customer contacts, message logs and consent records Reten stored for that number. Disconnecting the number stops any further processing.

We delete or irreversibly anonymise the data within 30 days of a verified request, except limited records the law makes us keep. Guests can ask the same for their own details by emailing us with the shop's name and their number.

Reten messages a guest only where there's a lawful reason and, for offers, the guest's own yes for that purpose. A purchase or a booking isn't a yes to offers. A yes to one shop's offers is never a yes to another shop's. Every yes and no is recorded with when and where it was given and which version of this notice was shown. Every promotional message has a "Stop promotions" button, and replying STOP stops them. Opted-out numbers are skipped before any send. The full details are on our WhatsApp consent page. Messages go through the official WhatsApp Business Platform from Meta and follow its policies and Indian law.

6. Grievance Officer and contact

For any question, request or complaint about your data, write to our Grievance Officer:

7. Changes to this notice

Each version of this notice has a version number (this one is 2026-10-11). Every choice a guest makes is recorded with the version they saw. If a change affects what you agreed to, we'll ask you again before using your details in the new way. Shop owners are told about material changes by email.